Warranty & Information

Care and Protection Guide

Hygienic surfaces!
Grado is a hygienic surface with its non-staining surfaces and non-porous structure that does not absorb liquids. It has a structure that does not allow microorganisms to reproduce so suitable for use on kitchen counters. Thanks to the NSF51 certificate approved by NSF, it is offered for use safely.

It maintains its shine on the first day!
Quartz slabs do not need to be polished or polishing process after leaving the factory. It is a surface that is resistant to contamination with its stain-resistant structure. Thanks to the materials used in daily cleaning, quartz plates preserve the brightness of the first day. Leaving concentrated solutions (oven-cooker cleaners, floor cleaners, toilet bowl cleaners,sink drain openers, stain removers, etc.) on the surface for more than 1 hour may cause discoloration. It is recommended to use cleaning materials with a pH between 5-8,5. Cleaners above 8.5 pH (such as salt spirit) cause the countertop to fade and its surface to deteriorate. Using appropriate chemicals thanks to the cleaning, the natural appearance of the surface is prevented from being damaged.

Stubborn Stains
Grado does not cause staining thanks to the resistance of quartz, which is 90% of its composition, against chemicals. Provided that they are not in direct contact for a long time, tea, coffee and acidic substances such as lemon and cola do not cause staining. In the event that there is a stain on the counter due to dried food from food residues or any other substance, sharp tools should definitely be avoided. Instead, try to clean the stain from the surface with the help of a plastic spatula, taking care to clean the stain before it dries. Afterwards, it should be cleaned with liquid detergent and a damp cloth and rinsed with sufficient water. And it should be dried after rinsing thoroughly. Leaving water puddles on the cleaned countertop surfaces should be avoided. Water accumulations remaining on the surface may form lime stains over time. Cleaning method according to the type of stain;

Daily cleaning -> A damp cloth

Light stains -> Cleaning detergent

Dried, difficult stains -> Diluted bleach

High Impact Resistance
90% of countertop is made of quartz, the hardest semi-precious mineral stone found in nature, with a hardness scale of 7 Mohs constitutes. Thanks to its high quartz percentage, it has high impact resistance as it is among the hardest stones. In this way, a surface material with high abrasion and scratch resistance is obtained. However, in order for your countertop not to lose its first-day smoothness for many years, sharp and cutting tools should not be used directly. It is recommended to use a cutting board. Countertop corners and edges are sensitive to impacts. For this reason, on the countertop dropping any heavy objects should be avoided.

Heat Resistance

Grado structurally resists higher temperatures than other countertop materials shows. However, like any surface, there may be a possibility of damage due to thermal shock in case of sudden and extreme temperature changes. At high temperatures, reactions such as cracking, color change and deterioration in the structure may be observed on the countertop. For this reason, direct contact with hot containers or electrical heating and cooking devices that have just come out of the stove or oven (electric pans, kettle, etc.) should be avoided. Therefore trivet should be used for the avoid direct contact.

WARRANTY

1. GRADO Quartz surfaces are resistant to abrasion and scratching and are under warranty when used on indoor surfaces.

2. It is valid if it is processed in accordance with the "Workmanship and Assembly" rules and applied permanently.

3. The warranty covers the repair and replacement of the faulty plate from which the quartz surfaces are made.

4. The defective plate requested to be replaced must be replaced with a plate with the same features (pattern, color, thickness, etc.). However, for plates that are impossible to obtain, it is deemed appropriate to choose the product with the closest feature among the available products.

5. The plate is only under warranty where it was first installed. Other than that, no other residence can be covered by this warranty.

6. In case of a faulty product within the scope of warranty, the company has the right to inspect and inspect the product on site.

WARRANTY EXCLUSIONS

1. Damages that occur as a result of improper practices other than those stated in the "Maintenance and Protection Guide" are not covered by the warranty.

2. Products that have been exposed to extreme and sudden heat applications are not covered by the warranty.

3. Does not cover outdoor applications.

4. Products that are used in outdoor applications and exposed to adverse climatic conditions are not covered by warranty.

5. Moving and installing the plate from the place where it was first applied invalidates this warranty.

6. Partial color, pattern and texture differences between the sample and visual promotional materials previously submitted for the plate and the plate delivered to the customer are not covered by the warranty.

7. An exact color match can never be guaranteed as a result of repair or replacement.

8. If you do not like the tone, texture and finished version of the product we have chosen during or after assembly, this is not covered by the warranty.

9. Any costs that may occur during activities such as product replacement, repair and plate installation are outside the scope of warranty. Water and electrical installation, labor, repair, assembly, disassembly costs, etc. All costs are the responsibility of the consumer.

10. This warranty does not cover damage such as scratches or cracks that may occur during assembly.

11. It does not cover damage caused by sitting or movement on the floor where the installation will be carried out.

12. In case of any repair or intervention without Grado's approval, the product is out of warranty.

13. Situations resulting from natural disasters are not covered by the warranty.

14.In order to benefit from the warranty, the price must be paid in full.

15. Damage caused by the use of strong chemicals such as bleach or porcelain on the plate is not covered by the warranty.

16. All applications outside residences such as shops, restaurants, shopping malls and offices are outside the scope of warranty.

17. Due to the thermal shock effect that may occur with high temperatures and sudden temperature changes; Damages such as color changes, surface brightness level, deterioration in structure, tone and shade differences are not covered by the warranty.

18. Damages resulting from the application of strong chemicals such as porcelain to lime stains resulting from water accumulation are not covered by the warranty.

19. Damages such as particle structure, texture defects, ghosting, color tone and brightness level due to natural changes that may occur on the plate surface will not be covered by the warranty.

TECHNICIAL SPECIFICATIONS